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Quantifying the interplay of conversational devices in building mutual understanding.

2022/12/15 by Christina Dideriksen, Morten H. Christiansen, Kristian Tylén +2 · 1 voice · 62 citations
Arts and Humanities · Computer Science · Psychology · #Cognitive psychology #Cognitive science #Communication #Language, Discourse, Communication Strategies #Language, Metaphor, and Cognition #Linguistics #Psychology #Speech and dialogue systems

paper · open access · doi:10.1037/xge0001301

published in Journal of Experimental Psychology General 152(3), 864-889 (American Psychological Association)

openalex publication_date 2022/12/15 · openalex created_date 2025/10/10 · openalex updated_date 2026/08/01

Abstract

Contrasting affiliative and task-oriented conversations within participants, we find that conversational devices adaptively adjust to the increased need for precision in the latter: We show that low-precision devices such as backchannels are more frequent in affiliative conversations, whereas more costly but higher-precision mechanisms, such as specific repairs, are more frequent in task-oriented conversations. Further, task-oriented conversations involve higher complementarity of contributions in terms of the content and perspective: lower semantic entrainment and less frequent (but richer) lexical and syntactic entrainment. Finally, we show that the observed variations in the use of conversational devices are potentially adaptive: pairs of interlocutors that show stronger linguistic complementarity perform better across the two tasks. By combining motivated comparisons of several conversational contexts and theoretically informed computational analyses of empirical data the present work lays the foundations for a comprehensive conceptual framework for understanding the use of conversational devices in dialogue. (PsycInfo Database Record (c) 2023 APA, all rights reserved).

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