Exploring the national and organizational culture mix in service firms

2009/12/21 by Cynthia Webster, Allyn White
Business, Management and Accounting · Psychology · #Customer Service Quality and Loyalty #Cultural Differences and Values #Organizational Leadership and Management Strategies

paper · doi:10.1007/s11747-009-0185-6

Citations

• A Multiple-Layer Model of Market-Oriented Organizational Culture: Measurement Issues and Performance Outcomes
• PEOPLE AND ORGANIZATIONAL CULTURE: A PROFILE COMPARISON APPROACH TO ASSESSING PERSON-ORGANIZATION FIT.
• The Service Encounter: Diagnosing Favorable and Unfavorable Incidents