AI increases unethical consumer behavior due to reduced anticipatory guilt

2022/03/02 by TaeWoo Kim, Hyejin Lee, Michelle Yoosun Kim +2 · 172 citations
Neuroscience · Psychology · #Competence (human resources) #Death Anxiety and Social Exclusion #Emotions and Moral Behavior #Feeling #Perception #Psychology #Psychology of Moral and Emotional Judgment #Social psychology

paper · doi:10.1007/s11747-021-00832-9

published in Journal of the Academy of Marketing Science 51(4), 785-801 (Springer Science+Business Media)

openalex publication_date 2022/03/02 · openalex created_date 2025/10/10 · openalex updated_date 2026/08/05

Citations

• Moral Emotions and Moral Behavior
• Service Robots Rising: How Humanoid Robots Influence Service Experiences and Elicit Compensatory Consumer Responses
• Bad News? Send an AI. Good News? Send a Human
• Development and validation of brief measures of positive and negative affect: The PANAS scales.

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